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Accessibility


While You're Here

Riverside is committed to making our programs and venues accessible for all. If you require specific seating, audio assistance, accessible parking or need a staff member to help you to your seat, we are happy to assist.

Please take a look at the various ways we can assist your visit to Riverside and get in touch with our Box Office team if you have any questions or would like to make a booking. You can reach Box Office by calling 02 8839 3399 or by emailing boxoffice_riverside@cityofparramatta.nsw.gov.au

Wheelchair Accessible logo WHEELCHAIRS
Riverside offers level access and space for wheelchairs in all venues. Please let Riverside’s Box Office know if you need level access or a wheelchair space at the time of your booking.

Courtesy Wheelchairs
A limited number of courtesy wheelchairs (standard manual wheelchairs) are available for loan if required.

Accessible toilets
Accessible toilet facilities are located at either end of the Riverside Theatres foyer.

Disability Parking logo PARKING
Limited paid parking is available at the venue for patrons with a current disability parking permit. Please note that these spaces need to be pre-booked and there is a fee of $5 for parking. Entry to parking is via Market Street, at the back of Riverside Theatres and there is a ramp from the car park onto the theatre loggia for access into the venue. Your RTA parking permit number needs to be provided at the time of booking.

ASSISTANCE ANIMALS 
Guide dogs or any animals trained to assist people with disability are welcome inside all areas of Riverside Theatres. To ensure appropriate seating is allocated please let us know your requirements when booking.

Auslan Interpreted logoAUSLAN INTERPRETATION
Some productions are selected to be interpreted using Australian Sign Language (Auslan). This provides an opportunity for patrons who are Deaf to access the show. The aural cues that are essential to the storytelling and the theatrical experience are translated into sign language. Auslan interpreters are discreetly positioned for comfortable viewing by Deaf audiences.

Hearing loop logoHEARING ASSISTANCE
Riverside has state-of-the-art hearing systems in all three theatres to assist patrons who are hearing impaired. Patrons can choose from a single ear earpiece, a neck loop attached to their own hearing aid or their own headphones, to amplify the sound from the stage. This system is adaptable for people with all types of hearing loss. To access this free service, please pre-book the hearing system with Box Office and your receiver and earpiece or loop will be waiting for you to collect from the Bar prior to your performance at Riverside.

AUDIO DESCRIBED PERFORMANCES/CINEMA AND TACTILE TOURS

audio described logoAudio Description
Select performances are audio described for the benefit of patrons with low or no vision. Actions, expressions, gestures, sequences, costumes and scenery are described by professional describers. Blind and/or vision impaired patrons will hear the description through headsets.

tactile tours logoTactile (sensory) tours
Tactile tours are an access initiative for people blind or vision impaired attending a show with audio description. Tours tend to be held ninety minutes prior to show start and run for 20-30 minutes and introduces participants to the stage space and some of the physical elements of the set, props and costumes in the show. Tours are strictly limited in size and often take place onstage. Tactile tours require bookings through Riverside Box Office and will not run if there are no bookings 72 hours prior.

open captions logoOPEN CAPTIONS
Patrons with hearing impairments can access live performances through captioning. Visual text or captioning is available via screens on both sides of the stage for select Open Captioned shows and cinema screenings.

SURTITLES & SUBTITLES
In shows or films that contain Surtitles (live performance) and Subtitles (film) the dialogue is presented in writing, often as an English translation. Surtitles/subtitles differ from captioning which provides access for audiences who are Hard of Hearing and includes relevant information about sound effects and sometimes an indicator of who is speaking.

ENGLISH SUBTITLES
English subtitles of dialogue are displayed for Hearing Impaired patrons for some screenings (please note, subtitles only appear in the feature, not the trailers).

relaxed performance logoRELAXED PERFORMANCES
Select performances throughout the year are provided as relaxed performances. These are sensory friendly performances where the perceived ‘rules’ of theatre are modified to allow patrons with Autism and other specific needs to enjoy the performance in a welcoming environment.

Modifications will differ depending on the show, but can include:

  • The house lights being dimmed, but not turned all the way down;
  • The understanding that patrons may come and go from the theatre as needed;
  • Elements of the show that might include loud noises or sudden bright lights being toned down or removed.

Along with these performances, Riverside offers social stories. These are easy to read, visual stories that explain and prepare patrons for the social situation of coming to the theatre and seeing a show.

SOCIAL STORIES & SEATING REQUESTS
Upon request, we may be able to provide other services other than listed above to help make your visit more comfortable. These include providing a social story with images and simple language about what to expect when coming to Riverside, or arranging for you to be seated early or near to an exit if you feel as if you may need to leave the theatre at all during the show. Contact us with any request you might have and we’ll do our best to arrange it for you.

Download social stories for the theatres at Riverside here:

Riverside Theatre Social Story

Lennox Theatre Social Story

Raffertys Theatre Social Story

ADDITIONAL ACCESS INFORMATION

NATIONAL RELAY SERVICE
Users who are deaf or who have a hearing impairment can call (at no cost) through the National Relay Service:
TTY users phone 13 36 77 then ask for 02 8839 3399
Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 02 8839 3399
Internet relay users connect NRS (relayservice.com.au) and then ask for 02 8839 3399

NSW COMPANION CARD
Recognised for all performances held at Riverside Theatres. The Companion card number needs to provided at the time of booking.

For further information or to book a performance you can reach Box Office by calling 02 8839 3399 or by emailing boxoffice_riverside@cityofparramatta.nsw.gov.au

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