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Conditions of Entry & Patron Safety


While You're Here

Updated 6 April 2022

Riverside Theatres is a registered COVID Safe venue with the NSW Government. The health and safety of all Riverside patrons and staff is at the forefront of all our operations. Vaccination and mask wearing are critical in helping to protect our community from COVID-19 and is an important part of our COVID-safe plan. For this reason, we strongly recommend that all patrons are fully vaccinated from COVID-19, and we will continue to require the wearing of masks inside our theatre auditoriums when 1.5m of social distancing is not possible.

This policy will be consistently reviewed and will be updated in line with NSW Health guidelines and advice, City of Parramatta WHS policy and procedure. Please check the website prior to attending Riverside Theatres for the most up-to-date information.

CONDITIONS OF ENTRY

IF YOU ARE UNWELL, STAY HOME
Please do not attend if you feel unwell, are experiencing any symptoms of COVID and/or have been in contact with a confirmed case or are awaiting COVID test results. Call our Box Office team prior to the date of the performance so we can get you into another performance or issue a refund if required.

FACE MASKS ARE REQUIRED FOR ALL PATRONS AGED 12 AND OVER
Face masks are required at all times in the theatre auditorium, when 1.5m of social distancing is not possible for all patrons aged 12 and over, except those with a valid medical exemption. Face masks are strongly recommended elsewhere in the venue and temporary removal of masks for consumption of food & beverage is permitted.

Proof of written medical exemption will be required at entry to the theatre. Verbal exemptions will no longer be accepted. Please bring your own mask. Disposable masks will be available if you forget to bring one. We ask that you be respectful to others as reasons for not wearing a mask are not always obvious.


PATRON SAFETY

VACCINATION
Riverside Theatres strongly recommend that all patrons are fully vaccinated with an approved COVID-19 vaccine prior to attending the venue.

QR CODE CHECK-IN
Check-in via QR code will be at patron discretion.

KEEP YOUR DISTANCE WHEN QUEUING & MOVING
To assist with social distancing, we strongly encourage you to stay in your allocated seat unless you are purchasing food & beverage, merchandise or using the restrooms, in which case we ask you to purchase your items and then move back to your allocated seat as soon as possible. When you move around the theatre foyers please ensure that you keep your distance from other patrons and follow the signs and the directions of our theatre team.

INCREASED HYGIENE MEASURES
We are performing additional deep cleaning before, during and after events including frequent sanitisation of high use surfaces and fogging. In addition, hand sanitisers, anti-bacterial wipes and handwashing facilities are provided throughout the building. We will also have signage throughout the building indicating capacity limits and social distancing.

Our Front of House staff have completed COVID Safety training. Staff are wearing masks and masks are available for your use.

CASHLESS
Cashless payments are in place at the Box Office and Riverside Bar.


FOR SCHOOLS & EDUCATION BOOKINGS

All students must be remain together in their group under the charge of their chaperone at all times and not mix with other groups where possible.


FURTHER INFORMATION
If you have any questions or access requirements, please email our Box Office Team at boxoffice_riverside@cityofparramatta.nsw.gov.au, phone 02 8839 3399 or ask our Front of House staff when attending.

Download our COVID Safe Plan here.

Thank you for keeping our community safe.

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