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Conditions of Entry & Patron Safety


While You're Here

Updated 30 May 2022

Riverside Theatres is a registered COVID Safe venue with the NSW Government. The health and safety of all Riverside patrons and staff is at the forefront of all our operations. Vaccination and mask wearing are critical in helping to protect our community from COVID-19 and is an important part of our COVID-safe plan. For this reason, we strongly recommend that all patrons are fully vaccinated from COVID-19, and we strongly encourage the wearing of face masks inside our theatres when 1.5m of social distancing is not possible.

This policy will be consistently reviewed and will be updated in line with NSW Health guidelines and advice, City of Parramatta WHS policy and procedure. Please check the website prior to attending Riverside Theatres for the most up-to-date information.

CONDITIONS OF ENTRY

IF YOU ARE UNWELL, STAY HOME
Please do not attend if you feel unwell, are experiencing any flu like symptoms, COVID related symptoms, or if you are meant to be self isolating. Call our Box Office team prior to the date of the performance so we can get you into another performance or issue a refund if required.


PATRON SAFETY

FACE MASKS ARE STRONGLY RECOMMENDED FOR ALL PATRONS AGED 12 AND OVER
Face masks are strongly recommended inside all areas of the theatre, when 1.5m of social distancing is not possible for all patrons aged 12 and over. Please bring your own mask. Complimentary masks will be made available for your use.

VACCINATION
Riverside Theatres strongly recommend that all patrons are fully vaccinated with an approved COVID-19 vaccine prior to attending the venue.

KEEP YOUR DISTANCE WHEN QUEUING & MOVING
To assist with social distancing, we strongly encourage you to stay in your allocated seat unless you are purchasing food & beverage, merchandise or using the restrooms, in which case we ask you to purchase your items and then move back to your allocated seat as soon as possible. When you move around the theatre foyers please ensure that you keep your distance from other patrons and follow the signs and the directions of our theatre team.

INCREASED HYGIENE MEASURES
We are performing additional deep cleaning before, during and after events including frequent sanitisation of high use surfaces and fogging. In addition, hand sanitisers, anti-bacterial wipes and handwashing facilities are provided throughout the building. We will also have signage throughout the building indicating capacity limits and social distancing. Our Front of House staff have completed COVID Safety training.

CASHLESS PAYMENTS
Cashless payments are preferred at the Box Office and Riverside Bar.


FOR SCHOOLS & EDUCATION BOOKINGS

All students must be remain together in their group under the charge of their chaperone at all times and not mix with other groups where possible.


FURTHER INFORMATION
If you have any questions or access requirements, please email our Box Office Team at boxoffice_riverside@cityofparramatta.nsw.gov.au, phone 02 8839 3399 or ask our Front of House staff when attending.

Download our COVID Safe Plan here.

Thank you for keeping our community safe.

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