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Conditions of Entry & Patron Safety


While You're Here

Updated 11 January 2022

Riverside Theatres is a registered COVID Safe venue with the NSW Government. The health and safety of all Riverside patrons and staff is at the forefront of all our operations. Vaccination is critical in helping to protect our community from COVID-19 and is an important part of our COVID-safe plan.  For this reason, we are extending the requirement for vaccination as a condition of entry to the venue for all patrons aged 16 years and over unless lawfully exempt, and we will continue to require the wearing of masks indoors. This policy shall remain in place until 31st January 2022 and will be reviewed again at that time.

Please check this page prior to attending Riverside Theatres for the most up-to-date information.

CONDITIONS OF ENTRY

IF YOU ARE UNWELL, STAY HOME
Please do not attend if you feel unwell, are experiencing any symptoms of COVID and/or have been in contact with a confirmed case or are awaiting COVID test results. Call our Box Office team prior to the date of the performance so we can get you into another performance or issue a refund if required.

COVID CHECK-IN REQUIRED FOR ENTRY
Before you enter Riverside Theatres, you will be required to register using the Service NSW app. Please have the latest version of the Service NSW app downloaded on your mobile device. Click here to download the app. We have other options on-site if this is not possible.

MANDATORY VACCINATION
Riverside Theatres requires anyone aged 16 years and over to be fully vaccinated unless lawfully exempt. Unvaccinated children under the age of 16 are welcome to attend however, must be accompanied by a fully vaccinated person from their own household. Vaccinated children under the age of 16 are welcome to attend and do not require their accompanying adult to be from the same household. Check-in processes will be in place for verifying proof of vaccination.

FACE MASKS ARE MANDATORY FOR ALL PATRONS AGED 12 AND OVER
Face masks are mandatory at all times in the theatre for all patrons aged 12 and over except those with a valid medical exemption. Proof of written medical exemption will be required at entry to the theatre. Verbal exemptions will no longer be accepted. Please bring your own mask. Disposable masks will be available if you forget to bring one. We ask that you be respectful to others as reasons for not wearing a mask are not always obvious.

Temporary removal of masks for consumption of food & beverage is permitted.


PATRON SAFETY

CAPACITY LIMITS & SEATING CONFIGURATIONS
To help provide patrons with peace of mind about having the safest possible experience, we have reduced theatre capacity limits to 75% to assist in providing additional spacing between audience groups throughout January 2022.

KEEP YOUR DISTANCE WHEN QUEUING & MOVING
To assist with social distancing, we strongly encourage you to stay in your allocated seat unless you are purchasing food & beverage, merchandise or using the restrooms, in which case we ask you to purchase your items and then move back to your allocated seat as soon as possible. When you move around the theatre foyers please ensure that you keep your distance from other patrons and follow the signs and the directions of our theatre team.

INCREASED HYGIENE MEASURES
We are performing additional deep cleaning before, during and after events including frequent sanitisation of high use surfaces and fogging. In addition, hand sanitisers, anti-bacterial wipes and handwashing facilities are provided throughout the building. We will also have signage throughout the building indicating capacity limits and social/physical distancing.

Our Front of House staff have completed COVID Safety training. Staff are wearing masks and masks are available for your use.

CASHLESS
Cashless payments are in place at the Box Office and Riverside Bar.

FURTHER INFORMATION
If you have any questions or access requirements, please email our Box Office Team at boxoffice_riverside@cityofparramatta.nsw.gov.au, phone 02 8839 3399 or ask our Front of House staff when attending.

Thank you for keeping our community safe.

Click here to download our Covid Safe Plan.

Page updated 11 January 2022

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