COVID-19 REFUNDS, CREDITS & EXCHANGES
Updated 27 August, 2020
For the safety of all patrons and staff, Riverside Theatres has modified our ticketing terms and conditions. A full refund, credit or exchange is available to any ticket purchaser who
- Is experiencing any symptoms of COVID and/or
- Has been in contact with a confirmed COVID case and/or
- Is awaiting Covid test results and /or
- Must not attend to comply with terms and conditions of sale or instructions received at Riverside Theatres
The credit, exchange or refund option is available until the performance commences. No credit, exchange or refunds are available after the performance has taken place.
A credit, exchange or refund will continue to be offered for any tickets to cancelled or rescheduled shows.
These modified terms and conditions will be in place until 31 March 2021 at which time they will be reviewed.
Our Box Office counter is closed up until 1 hour prior to performances.
P: 02 8839 3399
Phone lines are monitored Monday – Friday 9am – 5pm and 1 hour prior to performances.
We will continue to update our website with show information as it comes to hand.
Tickets to all of Riversides performances and events are sold directly through Riverside’s Box Office. Tickets can be purchased online, by phone or over the counter, as listed below.
All performances currently on sale appear with performance times, venue and ticket prices. Online booking is available and provides 24 hour, 7 day-a-week access for ticket purchases. Simply search for your event and follow the prompts through to booking. Please be sure to check performance date, time and venue when making your booking.
Call Riverside Box Office on 8839 3399 Monday – Friday between 9 – 5pm or 1 hour prior to performances. Charge to Visa, Mastercard, Diners or American Express. Tickets will be posted, or may be collected from the Riverside Box Office.
Tickets can be purchased from the Box Office counter in person 1 hour prior to performances. For further information on our location and getting here, please visit our dedicated Your Visit page.
Depending on the performance and producer, Riverside’s shows may offer a range of the following discounts and concessions. These include, Senior Card holders, full-time students, Centrelink-issued Pensioner card holders, Veterans’ Affairs pensioners and Health Care card holders are eligible for concession prices. In addition, we may offer Unemployed, Youth 30&U, Child 16&U and special group prices. To claim a concession or discount, please indicate when booking. Please note, that concession holders MUST have their cards on them when attending a performance.
Please indicate in which section of the theatre you would prefer to be seated when booking.
If you require specific seating, audio or accessible parking, we are happy to assist. We have a limited number of parking spaces available for RTA Permit holders only. An administration fee of $5 applies for each reservation. We will attempt to accommodate your seating requirements as requests for wheelchair access, aisle seats, seating close to the stage for better viewing and audio assistant technology.
Have a relaxing afternoon out, or make a night of it! Bring your group to the theatre and take advantage of the privileges offered to Riverside’s group bookers.
- Discounted tickets*;
- A-reserve seating*;
- Plus you can BOOK NOW and PAY LATER.**
*Minimum group numbers and prices are negotiated with producers and may vary for each show. Transaction fees apply. Seats are subject to availability.
**Tickets can be reserved but must be paid for in full at least 4 weeks prior to the performance.
For more information on group bookings, please contact Box Office on 8839 3399.
Save money on tickets to theatre and dance shows, music concerts, family performances and cinema events. That’s just the start of the incredible value you receive when you become a member of Riverside Theatres.
CLICK HERE for full MEMBERSHIP benefits, savings and how to become a MEMBER.
Remember all the great experiences you’ve had at the theatre. Share the enjoyment with friends and family by purchasing a gift voucher. For more information on booking a gift voucher, please visit Gift Vouchers.
If you have received a special offer discount code, please mention it when booking over the phone or counter. Alternatively, please enter the discount code into the “Promotion Code” box when booking online. For further information on special offers, please visit Special Offers.