Riverside is committed to making our programs and venues accessible for all people including those with a disability. If you require specific seating, audio or accessible parking, we are happy to assist. Or if you simply need a staff member to help you to your seat, please ask our friendly Front of House staff.
Riverside offers level access and space for wheelchairs in all venues. Please let Riverside’s Box Office know if you need level access or a wheelchair space at the time of booking your tickets on 8839 3399.
A limited number of courtesy wheelchairs (standard manual wheelchairs) are available for loan if required.
Accessible toilet facilities are located at either end of the Theatre foyer.
Limited paid parking is available at the venue for patrons with a current disability parking permit. Please note that these spaces need to be pre-booked and there is a fee of $5 for parking. Entry to parking is via Market Street, at the back of Riverside and there is a ramp from the car park onto the theatre walkway for access into the venue. Your RTA parking permit number needs to be provided at the time of booking.
Guide dogs or any animals trained to assist people with disabilities are welcome inside all areas of Riverside Theatres.
To ensure appropriate seating is allocated please advise your requirements when booking on 8839 3399
AUDIO DESCRIBED PERFORMANCES/CINEMA AND TACTILE TOURS
Patrons with hearing and vision impairments can access live performances through audio description and captioning. Riverside is able to offer this through its association with and Go Theatrical! TM. Audio description is provided by Vision Australia and is relayed via a discreet headset linked to an FM audio system. Visual text or captioning is available via large screens inside the theatre as well as smart phones and tablet apps. Download the App Go Theatrical App at theatrecaptioning.com.au or at the Apple App Store.
Audio Described performances/cinema include:
Denial on Saturday 27 May at 7:30pm and Sunday 28 May at 4:30pm
Smurfs: The Lost Village on Tuesday 11 July at 10:30am and Friday 14 July at 1pm
The Boss Baby on Tuesday 11 July at 1pm and Thursday 13 July at 10:30am
A Dog’s Purpose on Wednesday 12 July at 11am and Friday 14 July at 10:30am
Dance Academy on Wednesday 12 July at 6:30pm and Thursday 13 July at 1pm
Miss Saigon on Saturday 5 August at 2pm
The Wharf Revue on Friday 8 September at 8pm
Diving for Pearls on Saturday 11 November at 2.15pm
For some performances we offer tactile tours of the set and costumes prior to the show. This information is included on the show pages this is applicable for.
For patrons fluent in Auslan, our Auslan interpreted performances are:
The 7 Stages of Grieving on Saturday 10 June at 7.30pm
Erth’s Prehistoric Aquarium on Tuesday 27 June at 6:30pm
Miss Saigon on Friday 11 August at 7.30pm
Open captions are available for the following performances/cinema:
Denial on Saturday 27 May at 7:30pm
The Boss Baby on Tuesday 11 July at 1pm
A Dog’s Purpose on Wednesday 12 July at 11am
Smurfs: The Lost Village on Friday 14 July at 1pm
ENGLISH SUBTITLES OF DIALOGUE ONLY (DISPLAYED FOR HEARING IMPAIRED PATRONS)
English subtitles of the dialogue of the feature films/screenings will be displayed for hearing impaired patrons for the following sessions:
Royal Shakespeare Company: Julius Caesar on Saturday 10 June at 1pm
Royal Shakespeare Company: Antony & Cleopatra on Sunday 16 July at 1pm
Royal Shakespeare Company: Titus Andronicus on Saturday 23 September at 1pm
Riverside has installed new state-of-the-art hearing systems in all three theatres to assist patrons who are hearing impaired. Patrons can choose from a single ear earpiece, a neck loop attached to their own hearing aid or their own headphones, to amplify the sound from the stage.
This system is adaptable for people with all types of hearing loss.
To access this free service, please pre-book the hearing system with Box Office on 8839 3399, and your receiver and earpiece or loop will be waiting for you to collect from the Bar prior to your performance at Riverside.
The number of receivers, earpiece and hearing loops are limited. Pre-booking a unit with the box office will ensure it is available.
Directions for use of the Riverside Hearing Assistance System:
1. Pre-book your hearing equipment with the Riverside Box Office
2. Box Office will provide you with a ticket, which can be exchanged for an FM receiver and an earpiece or hearing loop at the Riverside’s Bar prior to the performance you are attending. Simply ask the staff at the Bar for assistance;
3. The FM receiver will be tuned to the correct frequency for the theatre you are attending;
4. Plug your neck loop or earpiece into the receiver provided;
5. Turn on the dial at the top of the receiver, and the unit will begin receiving the signal;
6. This dial acts as the volume control for the device;
7. If using the neck loop, your hearing aid needs to turn to the T-position to access the FM reception through your hearing aid;
8. Should you experience any difficulties, ask a staff member for assistance;
9. Return the FM receiver and earpiece or hearing loop to the place of issue immediately following your performance.
NATIONAL RELAY SERVICE
Users who are deaf or who have a hearing impairment can call (at no cost) through the National Relay Service:
TTY users phone 13 36 77 then ask for 8839 3399
Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 8839 3399
Internet relay users connect NRS (relayservice.com.au) and then ask for 8839 3399
NSW COMPANION CARD
Recognised for all performances held at Riverside Theatres. The Companion card number needs to provided at the time of booking.
RELAXED PERFORMANCES, SOCIAL STORIES, TOUCH TOURS, MEET AND GREETS & SPECIAL SEATING REQUESTS
Upon request, we may be able to provide other services other than listed above to help make your students’ visit more comfortable. These include providing a social story with images and simple language about what to expect when coming to Riverside, arranging a pre-show touch tour or meet and greet with the cast to allow your students time to become familiar with their surroundings, or arranging for you to be seated early or near to an exit if you feel as if you may need to leave the theatre at all during the show.
Simply contact us with any request you might have and we’ll do our best to arrange it for you.