Accessibility » Riverside Parramatta
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Accessibility


While You're Here

Riverside is committed to making our programs and venues accessible for all people including those with a disability. If you require specific seating, audio or accessible parking, we are happy to assist. Or if you simply need a staff member to help you to your seat, please ask our friendly Front of House staff.

WHEELCHAIRS

Riverside offers level access and space for wheelchairs in all venues. Please let Riverside’s Box Office know if you need level access or a wheelchair space at the time of booking your tickets on 8839 3399.

Courtesy Wheelchairs
A limited number of courtesy wheelchairs (standard manual wheelchairs) are available for loan if required.

Accessible toilets
Accessible toilet facilities are located at either end of the Theatre foyer.

PARKING

Limited paid parking is available at the venue for patrons with a current disability parking permit. Please note that these spaces need to be pre-booked and there is a fee of $5 for parking. Entry to parking is via Market Street, at the back of Riverside and there is a ramp from the car park onto the theatre walkway for access into the venue. Your RTA parking permit number needs to be provided at the time of booking.

ASSISTANCE ANIMALS 

Guide dogs or any animals trained to assist people with disabilities are welcome inside all areas of Riverside Theatres.
To ensure appropriate seating is allocated please advise your requirements when booking on 8839 3399

AUDIO DESCRIBED PERFORMANCES/CINEMA AND TACTILE TOURS

Patrons with vision impairments can access live performances through audio description. Audio description is provided by Vision Australia and is relayed via a discreet headset linked to an FM audio system.

Tactile tours are a disability inclusion initiative. Bookings through Box Office are essential.

For some performances we offer tactile tours of the set and costumes prior to the show. This information is included on the show pages this is applicable for.

ENGLISH SUBTITLES

English subtitles of dialogue are displayed for Hearing Impaired patrons for some screenings (please note, subtitles only appear in the feature, not the trailers).

AUSLAN INTERPRETATION

OPEN CAPTIONS

Patrons with hearing impairments can access live performances through captioning for specific performances. Riverside is able to offer this through its association with and Go Theatrical! TM. Visual text or captioning is available via large screens inside the theatre as well as smart phones and tablet apps. Download the App Go Theatrical App at theatrecaptioning.com.au or at the Apple App Store.

HEARING ASSISTANCE

Riverside has installed new state-of-the-art hearing systems in all three theatres to assist patrons who are hearing impaired. Patrons can choose from a single ear earpiece, a neck loop attached to their own hearing aid or their own headphones, to amplify the sound from the stage.  This system is adaptable for people with all types of hearing loss.  To access this free service, please pre-book the hearing system with Box Office on 8839 3399, and your receiver and earpiece or loop will be waiting for you to collect from the Bar prior to your performance at Riverside.

NATIONAL RELAY SERVICE

Users who are deaf or who have a hearing impairment can call (at no cost) through the National Relay Service:
TTY users phone 13 36 77 then ask for 8839 3399
Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 8839 3399
Internet relay users connect NRS (relayservice.com.au) and then ask for 8839 3399

NSW COMPANION CARD

Recognised for all performances held at Riverside Theatres. The Companion card number needs to provided at the time of booking.

RELAXED PERFORMANCES

Select performances throughout the year are provided as relaxed performances. These are sensory friendly performances where the perceived ‘rules’ of theatre are modified to allow patrons with Autism and other specific needs to enjoy the performance in a welcoming environment.

Modifications will differ depending on the show, but can include:

  • The house lights being dimmed, but not turned all the way down;
  • The understanding that patrons may come and go from the theatre as needed;
  • Elements of the show that might include loud noises or sudden bright lights being toned down or removed.

SOCIAL STORIES & SPECIAL SEATING REQUESTS

Upon request, we may be able to provide other services other than listed above to help make your visit more comfortable. These include providing a social story with images and simple language about what to expect when coming to Riverside, or arranging for you to be seated early or near to an exit if you feel as if you may need to leave the theatre at all during the show.

Simply contact us with any request you might have and we’ll do our best to arrange it for you.

Download social stories for the theatres at Riverside here:

Riverside Theatre Social Story

Lennox Theatre Social Story

Raffertys Theatre Social Story