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Novel Coronavirus
(COVID-19) Update


While You're Here

NOVEL CORONAVIRUS (COVID-19) UPDATE MONDAY 23 MARCH, 2020 12PM

In response to the current circumstances presented by Coronavirus (COVID-19), City of Parramatta Council has decided to close Riverside Theatres from 23 March 2020 until further notice.

This decision has been made in the interest of public safety and in line with the advice provided by NSW Health.

City of Parramatta puts the safety of residents and visitors first and is committed to follow the advice of health authorities.

Our Box Office counter is now closed however our team are available via
E: BoxOffice_Riverside@cityofparramatta.nsw.gov.au
P: 02 8839 3399
Phone lines are monitored
Monday – Friday 9am – 5pm.

We will continue to update our website with show information as it comes to hand.


NOVEL CORONAVIRUS (COVID-19) UPDATE WEDNESDAY 18 MARCH, 2020 10:00AM

Our Box Office team are receiving a significant volume of calls and emails and we greatly appreciate your patience and understanding as we respond to everyone in turn.

In response to the current circumstances presented by Coronavirus (COVID-19), City of Parramatta and Riverside Theatres have decided to cancel all public performances at Riverside Theatres until Sunday 22 March inclusive. The situation will be re-evaluated at that time.

This decision has been made in the interest of public safety and in line with the advice provided by NSW Health.

Ticket holders are eligible for refunds and will be contacted directly. City of Parramatta and Riverside puts the safety of residents, visitors, performers and staff first and is committed to following the advice of health authorities.


NOVEL CORONAVIRUS (COVID-19) UPDATE TUESDAY 17 MARCH

Shows at Riverside Theatres are currently continuing as scheduled. The following additional measures have been put in place:
  • Staggering commencement and finish times to minimise risk of gatherings before and after performances
  • Crowd management at entrance to reduce crowd gathering and mingling
  • Reduction of tickets sales to cap at less than 500
  • Additional cleaning and sanitation
For any refund requests:
We are reviewing our forward program in collaboration with companies and producers in light of unfolding advice.
If any performances are affected, ticketholders will be notified directly and our website updated.Our Box Office team are receiving a significant volume of calls and emails and we greatly appreciate your patience and understanding as we respond to everyone in turn.

NOVEL CORONAVIRUS (COVID-19) UPDATE FRIDAY 13 MARCH

Riverside is currently reviewing its schedule of performance in light of the announcement by Prime Minister Scott Morrison on Friday 13 March that any organised, non-essential gatherings of 500 people or greater, should be cancelled beginning from Monday 16 March.

Weekend performances on Saturday 14 March will proceed as scheduled.

Riverside will continue to provide updates as they come to hand.


NOVEL CORONAVIRUS (COVID-19) STATEMENT WEDNESDAY 11 MARCH

Ensuring the safety of our audiences and employees is our greatest priority.

Riverside Theatres is closely monitoring the situation and will act promptly on any updated advice from the Australian Government Department of Health and Health NSW. We are also acting on advice from City of Parramatta Council and Live Performance Australia (LPA) which is the peak body for the live performance industry.

Riverside Theatres has taken active steps to brief our staff on this matter, to increase venue cleaning frequency (particularly in high traffic areas), and have made hand sanitiser accessible to all staff and visitors.

We ask that everyone visiting or working at Riverside practice good hygiene by covering their nose and mouth when coughing and sneezing with tissue or a flexed elbow, regularly washing hands thoroughly with soap and using hand sanitiser when possible.

IF YOU ARE A CURRENT TICKETHOLDER

Present measures are precautionary and we are guided by advice from Live Performance Australia (LPA) which states that refunds will not be issued for discretionary non-attendance.

ISOLATION ADVICE

The Australian Government Department of Health is regularly updating on isolation advice. Riverside staff are following this advice and we ask that our patrons adhere to the same guidelines.

For further health enquiries contact the Australian Government Department of Health Coronavirus Information Line 1800 020 080 or the healthdirect hotline 1800 022 222. You can also visit health.gov.au.

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